Customer Care & Privacy

We care about our customers and the security of your data is very important to us. This Privacy Notice will explain what data we keep, how it is stored and why we need it. Please read this policy carefully and contact us with any questions or concerns about our privacy practices.

 

Who we are?

Boos is owned and run by Lauren White, 1 Fairford Crescent, Swindon, Wiltshire, SN25 3AB.

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What information do we collect?

For the purposes of fulfilling your order we collect you contact name, address and email address, either at checkout when purchasing or when subscribing to our newsletter. We do not share any of your personal information with third parties, other than Royal Mail for the purpose of delivering your order.

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How do we use personal information?

Account set up and administration, delivering marketing and events communication i.e. our newsletter, internal research and development purposes· providing goods and services, legal obligations (e.g. prevention of fraud), to log purchases for any loyalty schemes we run, in order to fully process your purchase.

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What legal basis do we have for processing your personal data?

• Consent. By reading this policy you consent to the processing of your personal data on spookyBoos.co.uk. If you wish to remove any of your data from our files please contact us by email to spookyboosnd@gmail.com

• legal obligation

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When do we share personal data?

Your personal data it treated confidentially, we will only disclose or share it when necessary e.g. to post your order to you, as outlined in our purposes for processing.

• Data will be shared with Royal Mail or other couriers necessary to get your order to you.

• Boo's safeguarding procedure includes keeping our files safe with passwords that only the owner knows. No other person has authorisation to access these files where personal data is kept. Personal data is processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Where do we store and process personal data? Personal data is stored and processed at Boos and will not be shared or used outside of the United Kingdom.

How do we secure personal data?

Your data is protected by use of internal passwords and restricted to access by only the owner of Boos to prevent unauthorised access, use, destruction or disclosure and to ensure business continuity and disaster recovery.

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How long do we keep your personal data for? Personal data is kept for a period of 6 years in line with the legal requirements under GDPR. This is securely disposed of once no longer needed under our confidential waste procedure. Your rights in relation to personal data. Under the GDPR we respect the right of data subjects to access and control their personal data. Your rights are protected in respect of:

• access to personal information

• correction and deletion• withdrawal of consent (if processing data on condition of consent)

• data portability

• restriction of processing and objection

• lodging a complaint with the Information Commissioner’s Office Individuals can exercise their rights by emailing spookyboosnd@gmail.com and we will respond via email to subject data requests. We may rely on an identity verifications procedure to fulfil your request. Circumstances where data subject rights may be limited; e.g. if fulfilling the data subject request may expose personal data about another person, or if we are asked to delete data which you are required to keep by law.

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How to contact us?

Get in touch if you have questions or concerns about your privacy practices, their personal information, or if they wish to file a complaint via email to: spookyboosnd@gmail.com.

Or by post to: Boos, 1 Fairford Crescent, Swindon, Wiltshire, SN25 3AB